Shopping from Home – Cancelling your Order

If you change your mind
You have the right to cancel your order without giving a reason, within a seven-day period, known as the cooling off period. This period runs from:

• For goods - seven working days from the day on which the goods are received or 3 months from the date of receipt of goods if you have not received all the information you are entitled to or on the day on which you received all the information you are entitled to.
• For services - seven working days from the day on which you made the contract or 3 months from the day of making the contract if you have not received all the information you are entitled to or on the day on which you received all the information you are entitled to.

Refunds : If you have already paid for the goods/services, the seller must refund your money within 30 days from the cancellation date. You will have to pay for the cost of returning the good.

The right to cancel does not apply to :

• audio/video recordings or computer software when opened by the consumer.
• newspapers and magazines.
• betting, gaming or lottery services.
• food, drink or other goods intended for everyday consumption delivered by regular roundsmen (such as milk).
• contracts for accommodation, transport, catering or leisure services, for a specific time or date (such as train, airline tickets, concert tickets or hotel bookings).
• goods made to order or which are liable to deteriorate or expire rapidly.
• in relation to services, if work has begun within the seven day period by agreement.
• if price depends on fluctuations in financial markets.

You most likely will have to pay the cost of returning the goods unless they are :

• Faulty
• Not of satisfactory quality
• Different to the ones you ordered (do not match their description)
• Substitute goods

Your rights outside Ireland / EU
As your rights under these Regulations stem from EU Directives, these rights should be similar in all EU countries. When you shop from a non-EU country your rights and responsibilities are likely to vary.

Further information is available from:

Office of the Director of Consumer Affairs
4 Harcourt Road
Dublin 2

Telephone: 01-4025555
Fax: 01-4025501
E-Mail: ODCA@entemp.ie
Website: www.ODCA.ie